Payments are mission critical. We believe that and that's why enabling payments is all we do.
That said, you can understand why we are profoundly proud of our latest accomplishment. We can report that we have a 100% satisfaction rating from our customers who have opened a technical support case.*
Over the past several months we have been surveying our customers upon closing technical support cases. And, before we share the results, we will tell you that our customers have high expectations because we have told them to. We have a 30 minute response policy.
Typical cases that have been opened during the survey period range from positive pay files backing-up to needing new user credentials; from an error building a file to check printing overflow errors; from lost vendor information to double entries in a V-Card log.
Here's an infographic on the survey and the results: