Payments are mission critical. We believe that and that's why enabling payments is all we do.
That said, you can understand why we are profoundly proud of our latest accomplishment. We can report that we have a 100% satisfaction rating from our customers who have opened a technical support case.*
Over the past several months we have been surveying our customers upon closing technical support cases. And, before we share the results, we will tell you that our customers have high expectations because we have told them to. We have a 30 minute response policy.
Typical cases that have been opened during the survey period range from positive pay files backing-up to needing new user credentials; from an error building a file to check printing overflow errors; from lost vendor information to double entries in a V-Card log.
Here's an infographic on the survey and the results:
100% Across the Board! Wow! Way to go!
The results are humbling. Our technical support staff deserve a HUGE commendation and pat on the back! (Note that we kept the survey brief and that nearly 45% of customers surveyed responded, which is another staggering result when calculating the results or response to a survey.)
Comments from customers who responded to the fourth question on the survey, where we gave them a free text area to send back insights or inquire about other services included these comments:
But enough about us...WHAT DOES THIS MEAN TO YOU?
If you are not 100% satisfied with the support you receive from your ERP Technical Support Department or Consultants or from your IT Department or from your Bank's Treasury Services or On-Line Banking Department, perhaps it's time for you to make the move to a dedicated Payment Hub that will provide help you when you need it most.
Related Posts on Payment Automation:
- 5 Myths Holding Companies Back from A/P Automation
- Top 5 Reasons to Automate
- 10 Payment Automation Secrets Your Banker Doesn’t Want You to Know
- Accounts Payable Automation - The Fears, The Myths and The Facts
- 4 Steps for Going Paperless With Your Invoice-to-Pay Process
*Based on customer surveys emailed directly to contact experiencing technical support problem upon closing their case. 45% of customers took the time to respond.